Regulations of the hellridershop.com online store

Whenever these Regulations mention:

1. Seller – this means SELF – MADE Sp. zo. o., NIP: 783-184-85-93, KRS: 0000943250 Address: Umińskiego 11a/12, 61-517 Poznań

2. Price - this means the gross price of the product placed next to the information about the Product, not including the Product delivery costs.

3. Price list – this means a list of Products with their Prices.

4. Account - an individual Customer account created after Registration, through which he or she uses the services available after its creation on the website www.hellridershop.com, in particular the Account enables: saving and storing information about the Customer's address details for shipping Products, tracking the status of the Order, access to Order history. The Customer gains access to the Account using a login and password.

5. Cart – an electronic form provided by the Seller, through which the Customer makes a purchase.

6. Product delivery costs - this means the costs incurred for the purpose of delivering the Product to the Ordering Party in accordance with the Ordering Party's Order.

7. Product – this means products offered by the Seller for retail sale in the Store.

8. Store – this means the online store run by the Seller at the Internet address www.hellridershop.com

9. Website, Portal - this means an automatic mechanism located on the website www.hellridershop.com enabling the Ordering Party to perform activities specified in the Regulations in the field of placing Orders in electronic form, as well as a set of other functionalities offered at this address.

10. Ordering Party, Customer - this means a natural person, a legal person or an organizational unit without legal personality who places an Order in accordance with the principles set out in these Regulations.

11. Individual entrepreneur - a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity

12. Consumer - within the meaning of Article 22(1) of the Civil Code: a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity

13. Order - this means an offer addressed to the Seller by the Ordering Party in the electronic form provided for in the provisions of these Regulations, regarding the purchase of the Product.

1. The online store at www.hellridershop.com is run by the Seller.
2. You can contact the Seller in the following way: – electronically at hellriderfashion@gmail.com,
3. Orders are placed based on applicable law and in accordance with the principles set out in these regulations.
4. Placing an order in the store constitutes acceptance of these regulations.
5. The ordering party must be an adult and have full legal capacity.
6. The ordered Products will be delivered to delivery points located in the territory of the Republic of Poland and to selected countries in Europe.
7. The products offered by the Store and their Prices may differ from the products and prices offered in the Seller's stationary stores.
8. The store makes every effort to make the website available to Internet users using all popular web browsers, operating systems, types of devices and types of Internet connections.
9. It is prohibited for the Customer to provide illegal content and for the Customer to use the Store's website or free services provided by the Store in a manner contrary to applicable law, decency, violating the personal rights of third parties or the legitimate interests of the Store.
10. Due to the public nature of the Internet and the use of services provided electronically, the Store draws attention to the threats related to the possibility of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that minimize the above-mentioned threats. In particular, they should use antivirus programs and programs that protect the identity of Internet users.
11. Product photos are illustrative illustrations which, in some cases, may differ from the actual appearance of the Product, e.g. due to different configuration of the Customers' computer equipment. However, this does not affect the properties of the Products.

1. All Product Prices in the www.hellridershop.com Store are expressed in Polish zlotys and include VAT.
2. Product prices do not include Product delivery costs.
3. The price given for the Product at the time the Customer places the Order is final, binding and cannot be negotiated.
4. Information on the total value of the ordered Products is presented in the Basket tab and updated after adding each Product.
5. Information on the total value of the Order (total value of the ordered Product + Product delivery costs) is provided after selecting the payment and delivery method.
6. The Seller reserves the right to change the Product Prices shown in the Price List. This does not affect the acquired rights of customers who have placed an order or made a payment.
7. All products offered by the Store are new and original, free from physical and legal defects, within their expiry date and have been legally introduced to the Polish market.

1. Orders can be placed all year round, 24 hours a day, via the website www.hellridershop.com
2. To place an order, select a Product from the product category presented on the Store's website and add it to the Cart. The same should be done with subsequent Products that the Customer intends to purchase.
3. The Basket presents: the name of the product, its photo, quantity, price and total value of the selected Products.
4. The maximum number of Products of the same type and size ordered by one person is 5 (five) pieces.
5. After adding the Products to the Cart, select the delivery method and payment method, then click the "Next" box to proceed to the stage: Invoicing and shipping details.
6. If the Customer has an Account in the Store, he or she should log in using the login fields at the "Your details" stage to finalize the purchase and then verify the invoice and shipping address. If the address details need to be updated, click the "New customer details" field and enter the new information. If the Customer logged in immediately after entering the Store's website, his address details will be displayed automatically.
7. After providing the address details, you should verify the contents of the Basket and other details of the Order: address details, delivery method and payment method. If they require correction, click the "Back" box. If they are correct, click the "Order and pay" box
8. The order confirmation contains detailed information about the order placed and the number to be used in contacts with the Seller.

1. Once the Order is confirmed, it cannot be modified.
2. The Customer has the option of canceling the Order until it is completed. After submitting the Order to the courier company, it is no longer possible to cancel the Order.
3. Cancellation of the Order must be sent to the Seller in electronic form to the following address: hellriderfashion@gmail.com. These provisions do not violate the Customer's right to withdraw from the contract in accordance with the provisions.

1. Order fulfillment is understood as completing the ordered Products, preparing documents, packing and handing over the package to the courier company.
2. The www.hellridershop.com store makes every effort to ensure that the Products presented on the website are always available.
3. In extremely rare cases of unavailability of the Product/part of the Products covered by the Order, the Customer is informed about the status of the Order electronically and asked to decide on the method of its implementation (partial implementation or cancellation of the entire Order). In such a situation, the execution of the Order will be suspended until a response is received from the Customer. If there is no response, after 7 days from sending the inquiry to the Customer, the Order will be canceled.
4. The condition for the execution of the Order is that the Customer provides the correct and accurate delivery address. The delivery address must be located in Poland and cannot be a post office box address.
5. The Seller reserves the right to withdraw from the execution of the Order if the data provided by the Ordering Party in the purchase form is incomplete or incorrect. In this case, the Seller will return the money to the Customer in the same way as the payment was made.
6. The execution of an Order placed in the Store www.hellridershop.com begins when the payment is credited to the Store's account.
7. An invoice is issued for each order.
8. Orders are processed from Monday to Friday, except holidays and statutory holidays. The order will be shipped within 5 business days.
9. After the Seller hands over the package with the Order to the courier company, the Customer will be informed about this fact electronically and will receive an invoice and a number to track the status of the shipment with the order.

1. The terms of the contract are provided for in these regulations and applicable law.
2. The contract will be concluded when the Seller sends confirmation of the essential terms of the Order.
3. The Seller undertakes under the contract to execute the Order in accordance with the content of the Order specification in the Order acceptance sent to the Ordering Party.
4. The Seller delivers the Products to the Ordering Party, the invoice is sent electronically to the e-mail address provided when placing the Order.
5. The Ordering Party undertakes to collect the Products and pay the Price indicated by the Seller along with the costs of delivering the Products.
6. In accordance with applicable law, a Customer who is a consumer within the meaning of Article 221 of the Civil Code and an individual entrepreneur may withdraw from a distance contract without giving a reason within 14 days from the date of delivery of the item (receipt of the parcel). To meet the above deadline, it is enough to send a declaration of withdrawal from the contract via e-mail to the following address: hellriderfashion@gmail.com and return the package with the originally packed goods, with a set of tags, without traces of use.
7. The withdrawal form can be found under the WITHDRAWAL FORM
8. In the event of withdrawal from a distance contract, the contract is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary within the scope of ordinary management. The return should be made immediately, no later than within 14 days from the date of receipt by the Store of the declaration of withdrawal from the contract.
9. The Product returned by the Customer should be packed in a way that ensures no damage to the shipment during transport. The goods should be returned with the original tag and accessories attached to the goods. Together with the Product, the Ordering Party should provide a completed Contract Withdrawal Form according to the template provided at the link in point 7 above or in another written form - an unambiguous declaration of will to withdraw from the contract containing at least: order and/or invoice number, date of purchase, address details. Customer, telephone number, e-mail address, bank account number for the refund of the Product Price.
10. The customer is responsible for any reduction in the value of the product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
11. The return parcel should be sent to the following address: hellrider, ulica Głogowska 180/7, 60-126 Poznań.
12. The amount resulting from the value of the Products and any costs of their delivery to the Customer will be refunded within 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract.
13. The Seller refrains from refunding the amount referred to in point 13 until the Products are received from the Customer or the Customer provides proof of their return, depending on which event occurs first.
14. If the Customer incurred the delivery cost of the order from the Seller, in the event of withdrawal from the contract, it will be fully refunded to the Customer, and the cheapest Product delivery cost available in the Store will be refunded.
15. The refund for settlement of withdrawal from the contract will be made using the same method that the Customer chose to pay for the order.

1. Each Product purchased in the Store is covered by the Seller's warranty.
2. The Seller should deliver a Product free from defects.
3. In particular, the Customer has the right to submit a complaint if:
   a) a defect is found in the purchased Product,
   b) the delivered Product was damaged during delivery - the Customer should immediately report this fact to the Seller, no later than within 3 business days of receipt of the order,
   c) the delivered product is inconsistent with the Order.
4. The complaint should be submitted in writing.
   The seller recommends sending a complaint to the following e-mail address: hellriderfashion@gmail.com before returning the product. The report should include: a) the name of the Product, its size,
   b) the circumstances of the defect/damage, in particular the type and date of disclosure of the defect/damage,
   c) a request as to how to bring the complained Product into compliance with the Sales Agreement: repair or replacement or assembly declaration of price reduction or withdrawal from the Sales Agreement
   d) contact details of the person filing the complaint,
   e) bank account number to which the equivalent of the complained Product will be refunded if the complaint is accepted and it is impossible to repair or replace it or reduce the price.
5. The customer may submit a complaint using the Complaint Form template.
6. The Complaint Product and the Complaint Report/Complaint Form should be carefully packed and protected against possible damage during transport and sent back at the Customer's expense to the following address: hellrider, ulica Głogowska 180/7, 60-126 Poznań
7. The hellrider store does not accept any shipments sent "cash on delivery".
8. The www.hellridershop.com store will respond to the Customer's request immediately, no later than within 14 days of receiving the complained Product. A response to the complaint will be sent to the e-mail address provided by the Customer or in another manner provided by him.
9. If the product has a defect, the Customer may:
   a) Submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the www.hellridershop.com Store immediately and without excessive inconvenience to the Customer replaces the defective product with a defect-free one or removes the defect.
   This limitation does not apply if the product has already been replaced or repaired by the Store or the Store has not fulfilled the obligation to replace the product with a defect-free one or to remove the defects. The Customer may, instead of removing the defect proposed by the Store, request replacement of the product with a defect-free one or instead of replacing the product, request removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store. When assessing excessive costs, the value of the defect-free product, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account; b) Demand replacement of the defective product with a defect-free one or removal of the defect. The Store is obliged to replace the defective product with a defect-free one or remove the defect within a reasonable time without excessive inconvenience to the Customer. The Store may refuse to satisfy the Customer's request if bringing the defective product into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method of bringing about compliance with the Sales Agreement. The costs of repair or replacement are borne by the Store.
10. The Customer who exercises warranty rights is obliged to deliver the defective item to the Store's address. In the case of a Customer who is a Consumer within the meaning of Article 221 of the Civil Code and an individual entrepreneur, the Seller will refund the cost of returning the complained product in the event of an accepted complaint.
11. The Store is liable under the warranty if a physical defect is found within two years from the date of delivery of the Product to the Customer. The claim for removal of a defect or replacement of the Product with a defect-free one expires after one year, but this period cannot end before the deadline specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to a Product defect. If the Customer requested the replacement of the Product with a defect-free one or removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a declaration of price reduction begins upon the ineffective expiry of the deadline for replacing the Product or removing the defect.
12. In accordance with Regulation No. 524/2013 of the European Parliament and of the Council of May 21, 2013, the Seller provides an electronic link to the ODR platform: ec.europa.eu/odr. The ODR platform includes, among others: source of information on forms of out-of-court settlement of disputes that may arise between entrepreneurs and consumers.
13. If the Buyer is not a consumer within the meaning of Art. 221 of the Civil Code or an individual entrepreneur, then the provisions of this paragraph shall not apply (the provisions of the Civil Code shall apply). The complaint should be submitted to the address indicated in point. 6 above.

1. If the Customer wishes to exchange the Product, he or she should withdraw from the Sales Agreement for a given Product and then place a new Order for another Product.

1. The store provides the possibility of organizing promotional campaigns in which customers will be able to make a purchase using a discount code.

1. Each Party may terminate the contract for the provision of electronic services at any time and without giving a reason, provided that the rights acquired by the other Party before the above-mentioned termination are preserved. Agreements and provisions below.
2. The Customer who has registered terminates the contract for the provision of electronic services by submitting to the Store a request to delete the Customer's account, using any means of remote communication enabling the Store to become familiar with the Customer's declaration of will.
3. The Store terminates the contract for the provision of electronic services by sending the Customer an appropriate declaration of will to the e-mail address provided by the Customer when registering an account in the Store.

1. Personal data provided by Customers in the Store (including in the account registration process, in the process of placing an Order without registration in the Store, in the process of using the Store, including making purchases in the Store), are processed by Leatherformat Kinga Korbalewska, uica Głogowska 180/7 , 60-126 Poznań, Poland.
2. Providing personal data by the Customer is voluntary, but necessary to make purchases and use those services provided electronically by the Seller that require the provision of personal data. The Seller processes personal data in order to provide services electronically, conclude and perform sales contracts with the Customer for products ordered by the Customer in the Store, and if the Customer consents to receiving the newsletter, also to provide the newsletter service.
3. The customer has the right to access his personal data and to correct and delete it. Personal data may be corrected or deleted by reporting to: hellriderfashion@gmail.com
4. By providing the data, the customer declares that the personal data provided by him are his data.
5. Detailed provisions regarding the protection of personal data can be found on the Store's website dedicated to the Privacy Policy. 

1. The service consists in sending free electronically to all users of the www.hellridershop.com Portal who wish it, a Newsletter with information about current offers, promotions and sales.
2. The service is available to all users of the Portal www.hellridershop.com, without registration on the Portal.
3. To receive the Newsletter, you must provide a correct and active e-mail address in the form available on the website www.hellridershop.com and agree to receive the Newsletter.
4. The e-mail address provided to subscribe to the Newsletter is used only for this purpose.
5. You can unsubscribe from the Newsletter by clicking on the appropriate link provided in the footer of each e-mail containing the Newsletter.
6. A person ordering a Newsletter subscription accepts the provisions of the Regulations.

1. In matters not regulated in these regulations, the provisions of Polish law shall apply.
2. Each customer may use out-of-court methods of dealing with complaints and pursuing claims. In this respect, the Client may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts.
3. The Customer is entitled to apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Store. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.
4. The Customer may obtain free assistance in resolving the dispute between the Customer and the Store, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
5. The Store strives to resolve disputes with the Consumer first and foremost amicably; if this method fails, the court competent to resolve disputes is the court with local jurisdiction in accordance with applicable regulations.
6. In the event of disputes between the Store and a natural person who is not a consumer or a legal person, the competent court is the court with jurisdiction over the seat of the Store.
7. The Regulations are valid from May 20, 2021